Wire Transfer  System Upgrade

Upcoming Changes to Our Wire Services

We're committed to providing you with reliable and efficient wire services. To further this commitment, we're upgrading our wire transfer system, which will take place from Friday, May 3rd to Sunday, May 5th, 2024. During this time, we will be adjusting our wire cutoff times for outgoing wires on Friday, May 3rd as follows:

What's Happening?

  • For Online Wires (ePartner & Online Banking), the cutoff time will be at 3:00PM Eastern Time (ET).
  • For Banking Center Wires (In-Person), the cutoff time will be 3:00 PM Eastern Time (ET).
  • For Special Handling Wires (Email/Fax), the cutoff time will be at 1:00 PM Eastern Time (ET).

These adjusted cutoff times apply to outgoing wires and are effective only on May 3rd. Incoming wires will follow the normal schedule. Regular cutoff times for all transactions will resume on Monday, May 6th. For your convenience, we’ve included our normal wire schedule below

1A “remittance transfer” is an electronic money transfer sent by a consumer to a person or business in a foreign country. These can include personal transfers of funds, often used for family support, or payments to businesses.

What’s changing post upgrade?

Post-upgrade, beginning Monday, May 6th, wire processing will start at 5:00 AM (ET), advancing from the current 8:00 AM (ET).This change is designed to expedite the processing of both incoming and outgoing wires, offering you swifter service.

Please note: With processing starting earlier, we advise reviewing any online payments carefully before submission, as changes may not be accommodated after the fact.

Wire Transfer Upgrade FAQs:

Why are the wire cutoff times changing on May 3rd?

The temporary change in wire cutoff times is due to an important system upgrade to improve our wire processing services. Beginning Monday, May 6, cutoff times will revert to the regular schedule detailed on this page.

Are these changes to the wire cutoff times permanent?

No, these are temporary changes that will be in effect on May 3, 2024, only. Our regular schedule will resume on May 6, 2024.

Will incoming wire transfers also be affected by the temporary change?

No, incoming wire schedules will remain unchanged and will follow the normal processing times.

How can I prepare for these changes?

We encourage you to prepare accordingly and schedule your transfers in advance where possible. This can help ensure that your transactions are processed smoothly during the system upgrade period.

Who can I contact if I have questions or need assistance with my wire transfers?

Please reach out to your dedicated banker or contact our general support lines:

For ePartner users: You can reach us via email at TMSupport@citynational.com us at 305-349-5465, Monday to Friday, 8:30 AM to 6:00 PM ET.

For all other users:  You can reach us at 833-448-6500 or through our Online Contact Form, Monday to Friday, 8:30 AM to 6:00 PM ET.


Contact Us

Phone: 1-833-448-6500


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